Refund policy
At UrbanKraft, we want you to be satisfied with your purchase. Please review the following policy before placing an order.
Returns
We accept return requests for eligible products within 7 days of delivery.
To be eligible for a return, the product must be unused, in its original condition and packaging, with all tags and accessories intact.
To request a return, please contact us at vanivasudeva74@gmail.com with your order number and details of the issue. We may request photographs or videos of the product to assess the request.
Please do not send a product back without contacting us first. We will provide return instructions if your return request is approved.
Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with photographs/videos and your order details.
After reviewing the issue, we may arrange a replacement, return, or refund as applicable.
Non-Returnable Items
Certain products may not be eligible for return due to their nature, hygiene considerations, customization, or other applicable restrictions. The product listing may specify if an item is non-returnable.
Refunds
Once an approved return is received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be processed to the original payment method used for the purchase. The time taken for the refund to appear in your account may vary depending on your bank or payment provider.
Return Shipping
If the return is due to a damaged, defective, or incorrect product, UrbanKraft will provide appropriate instructions regarding return shipping.
For returns due to a change of mind or other customer-related reasons, return shipping arrangements may vary depending on the product and circumstances.
Cancellations
Cancellation requests should be made as soon as possible after placing an order. Once an order has been processed or shipped, cancellation may no longer be possible.
Contact Us
For return or refund questions, please contact:
Email: vanivasudeva74@gmail.com
Phone: 9902077825